Terms and conditions

These Terms and Conditions govern your use of our website and your purchases made through our WooCommerce store. By accessing or using our webshop, you agree to be bound by these Terms.

Last updated: 2025.03.15.

Welcome to the SegmentController Webshop! These Terms and Conditions govern your use of our website and your purchases made through our WooCommerce store. By accessing or using our webshop, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About SegmentController
SegmentController offers modular control systems for model railways and dioramas. We sell pre-designed, pre-assembled electronic panels — no custom PCB or firmware development services are offered.

2. Products and Availability

  • All products are sold as described on the product pages.

  • We aim to keep our inventory up to date, but availability may vary.

  • In rare cases of stock issues, we’ll contact you to arrange a replacement or refund.

3. Pricing and Payment

  • Prices are shown in EUR and include VAT, where applicable.

  • Payment is accepted via the secure methods offered during checkout.

  • Orders must be paid in full before dispatch.

  • SegmentController reserves the right to change prices at any time.

4. Shipping and Delivery

  • We currently ship to [List countries/regions].

  • Estimated delivery times are displayed at checkout.

  • Delivery delays due to couriers or customs are outside our control.

5. Returns and Refunds

  • You may return unused products within 14 days of receipt.

  • To request a return, contact us first at hello@segmentcontroller.com

  • Items must be in original condition and packaging.

  • Return shipping costs are borne by the customer unless the item is faulty.

  • Refunds are processed upon inspection of the returned item.

6. Warranty

  • We offer a 6-month warranty against manufacturing defects.

  • The warranty does not cover:

    • Misuse or incorrect wiring

    • Unauthorized modifications

    • Damage from external / higher power sources

7. Use of Website

  • You agree not to use our website for illegal or unauthorized purposes.

  • All content (text, images, code) is owned by SegmentController and may not be reused without permission.

8. Liability Disclaimer
SegmentController is not responsible for:

  • Indirect damage caused by use of our products

  • Damage to model layouts, diorama components, or connected devices

  • System errors or misconfigurations caused by third-party tools

9. Privacy and Data
We respect your privacy. Your personal data is processed in line with our Privacy Policy, which complies with GDPR.

10. Changes to These Terms
We may update these Terms at any time. Changes will be posted here with a new “last updated” date. Continued use of the site means you accept the updated Terms.